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* YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER!
THIS NUMBER MUST BE WRITTEN ON THE PACKAGE/LABEL, 
AS DOES THE NAME THE MERCHANDISE WAS PURCHASED UNDER.

* ALL MERCHANDISE MUST BE IN NEW CONDITION.
- Tires must not be driven on.
- Wheels must not have been mounted on vehicle.
* All merchandise must be properly packaged.

* If customer returns product:
- Do not ship via the U.S. Postal Service.
- Make sure merchandise is fully insured.
- Return Authorization number must be clearly written on package and label.

* All returns or cancellations subject to freight and handling charge plus 25% restocking fee or 25% cancellation fee of the total amount.

* ABSOLUTELY NO returns or cancellations on special orders.
(for example: drilled or specially gold or chrome plated wheels).

* If you mount the rims or tires on the car, 
or the tires on the rims ABSOLUTELY NO returns.

 

(Return Wheels)

Secure center cap and lug nuts/bolts in separate bags and tape securely to inside of wheel.
If returning two wheels in one box, must have protective cardboard between wheels.
Wheel must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
Wheel must be secured and well protected in the box. 
Any Styrofoam packing material received with the shipment must be reused in the same way.
Remove any staples that are not fully closed from the box.

(Return Tires)

Tires must not have been mounted on wheels.
Each tire must be labeled with DWT address as well as your own address.
Return Authorization Number must be clearly marked on the label.

(Return Wheel & Tires Package)

When possible, use original packaging material.

Original packaging consists of:
- Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
- Foam or bubble rap layers are required to protect the face of the wheel from cardboard chafing.
- Padded envelope containing any lug hardware.

The tire/wheel package must be repackaged in the same fashion as when they were originally received.

If nylon banding is unavailable, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package.

 

 

(Why customer won't get a refund?)

We are not able to give credit on a return, due to improper packaging.
- The packages are not treated gently during shipment, 
and without the proper packaging, the wheels are damaged. It is the customer's responsibility to make sure the wheels are protected.

 

Under no circumstance will DWT accept a return of product that is damaged due to the negligence of the customer!!! Remember, the wheels are still your (the customer) property until we get them back.